Satisfying consumer needs is a core principle of marketing. However, in the context of e-government, most studies up to now have focused on adoption models such as Technology Acceptance Model or Theory of Planned Behavior, forgetting citizens’ needs, demands or expectations. To overcome this, in this work we analyze how confirmation of citizens’ expectations may influence citizens’ perceptions ...

growth and expansion of cities, modernisms complications with urbanisms life, to demands the more expantion of green space and park which is playd the influential role for improvement of condition and qualification of citizens life, with tranquility pleasure. but today, the park is the most important element in the public space, has created many difficulties for the safety of the citizens that ...

Governments have a variety of channels at their disposal to interact with their citizens. Having realized that the electronic service channels are not successful for all citizen-government interactions, governments are now searching for the ideal mix of channels to serve their clients. In order to be successful, knowledge is needed on citizen behavior. First, to be able to fulfill citizens’ nee...

Electronic Government (eGov) offers several benefits to citizens (particularly in the context of developing countries) in terms of convenience, anytime, anywhere access to government services, transparency, reduced corruption and reduced bureaucracy. Despite it offering such benefits, citizens of many countries are reluctant in adopting eGov systems. This study developed and tested an extended ...