In this paper, we propose an experiential approach to tourist segmentation aimed at overcoming the limits of both socio-demographic and context-specific approaches widely adopted in the literature and in practice. In this study, segmentation is carried out based upon the expected experiences of Chinese tourists at the Shanghai World Exposition. The segmentation reveals four tourist clusters wit...

Previous research has evaluated technology-based service encounters (TBSEs) in the delivery of health care by assessing patient satisfaction. This study examined service quality and perceived value of TBSEs used in health organisations from the perspective of clinical staff, with staff technology readiness as a moderator. A quantitative survey was conducted in Taiwan, across private and public ...

Recent growth in the tourism sector has promoted emergence of alternative types tourism, such as rural tourism. Located low-density territories, Historical Villages Portugal are one best examples regarding regional development from perspective sustainability. Although it is an important topic today and gives longevity to destinations, its approach conscious still little valued. This article dis...

This study aims to determine the mapping of research into several scopes tourism sector by discussing topic parameters regarding satisfaction, loyalty, and homestay which were published during 2017 – 2022 indexed on Google Scholar, analyzing topics related Satisfaction Loyalty in Homestay. uses a qualitative method with thematic analysis approach as data method. utilizes Publish or Perish (PoP)...

The COVID-19 pandemic has had a significant influence on decreasing hotel consumption levels. To survive and compete in the market, hotels must be able to maintain their brand power performance. This study aims determine relationship between customer experience, satisfaction, loyalty toward performance industry. focus is importance of role three consumer constructs value. paper uses descriptive...

Edu-tourism is one of the developing tourism segments worldwide. often takes place in universities and schools where participants engage educational training programs. The Madrasah Pengajian Ilmu Wahyu Melaka has been established as a religious school focusing on Quran Hifz Islamic teachings. madrasah long opened its doors to allow visitors patronise part programs which include typical classes ...

Operations in Banking: The service quality and effects on satisfaction and loyalty This paper studies the service quality provided by the banks. The objectives are: i) to identify which aspects of the transactions carried out by the banks are important for the service quality perceived by the customers, taking into account some aspects that are sometimes ignored (online channels); ii) to observ...