This research aimed at   applying SERVQUAl model to examine the relationship between mobile banking services and customer satisfaction. While the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. Thus, the current paper attempted to fill the gap in the literature by applying SERVQUAL model t...

this research aimed at   applying servqual model to examine the relationship between mobile banking services and customer satisfaction. while the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. thus, the current paper attempted to fill the gap in the literature by applying servqual model t...

El estudio de la calidad del servicio ha permitido identificar actitud y comportamiento consumidor, satisfacer sus necesidades para generación su confianza en los servicios. En este contexto, el objetivo fue evaluar sistema rehabilitación social mediante aplicación modelo SERVQUAL reconocimiento las expectativas detenido sobre servicios judiciales. Se aplicó una encuesta a 190 personas privadas...

Analysis of cooperative service quality is an assessment members on the services to meet needs in increasing member satisfaction and loyalty. This research form analysis KPN services. The approach qualitative case studies. Interview respondents were Praja Nirmala. Data collection techniques interviews, observation documentation. interviews with 4 from members. object employee results this inter...

background and objectives: considering the importance of medical education quality in achieving a healthycommunity, there is a need for the development of valid and reliable tools for efficient measurement of quality of medical education services. sevqual is a popular services quality measuring framework used in assessment of quality in various service sectors. the purpose of this study was to ...

Tangible User Interface (TUI) represents a huge potential for Virtual Reality (VR) because tangibles can naturally provide rich haptic cues which are often missing in VR experiences that make use of standard controllers. We particularly interested implementing TUIs smartphone-based VR, given the lower usage barrier and easy deployment. In order to keep overall system simple accessible, we have ...

The tourism industry plays a crucial role in Malaysia's economy, driving long-term growth and development. To deliver high-quality customer experiences, the must consider numerous factors, including level of knowledge its employees. This study explores relationship between service quality context tourist guides working Southwest Sarawak (Kuching), Central (Sibu) Northeast (Miri) regions. was co...


 Penelitian dilakukan dengan tujuan untuk menetapkan strategi pemasaran yang oleh PT. Herfinta Farm and Plantation melalui kualitas pelayanan ada meningkatkan kepuasan pelanggan. Sebanyak 123 pelanggan dijadikan sample penelitian dan dibagikan kuesioner tertutup indikator yaitu tangibles, responsiveness, reliability, assurance emphaty. Indikator dasar pada penyusunan adalah produk, pelaya...

Dans cette étude, de devis recherche-développement, nous avons examiné la dimension formative l’évaluation lors participation d’élèves l’élémentaire à des tâches orales dans centres littératie en immersion française (IF). Le programme d’IF visant l’acquisition langue seconde, fournir aux élèves occasions produire façon étendue est important. Nous observé dont les enseignantes recueillaient trac...