Information Systems research has proposed a range of knowledge elicitation and requirements analysis techniques, few of which apply specific strategies for eliciting implicit knowledge from participants. This paper demonstrates a methodology for eliciting tacit knowledge from the spoken discourse of organisational participants through directed interviews. It argues that Polanyi’s (1966:4) widel...

Nonaka’s paper [1994. A dynamic theory of organizational knowledge creation. Organ. Sci. 5(1) 14–37] contributed to the concepts of “tacit knowledge” and “knowledge conversion” in organization science. We present work that shaped the development of organizational knowledge creation theory and identify two premises upon which more than 15 years of extensive academic work has been conducted: (1) ...

This paper identifies a gap in ISD methodologies regarding the exclusion of tacit user requirements in the development of information systems (IS). It recognises that this will lead to IS failure, since given that tacit requirements are not considered or incorporated, these systems will not address these types of requirements. In the mid 90‟s Clegg et al (1997) argued that 80-90% of IT investme...

Nonaka and Takeuchi’s highly influential account of tacit–explicit knowledgeconversion in Japan’s knowledge-creating companies has been instrumental in Knowledge Management’s institutionalisation of Michael Polanyi’s distinction between ‘tacit knowledge’ and ‘explicit knowledge’. But tacit knowledge has been misunderstood and what Nonaka and Takeuchi claim in the name of explicit knowledge does...