current research examines the impact of perceived justice (including distributive justice, procedural justice and interactional justice) on perceived service quality and customer behavioral intentions (including word of mouth, trust and revisit intention).statistical sample comprises 120 customers of iran insurance company in shiraz holding automobile insurance and have record of visiting the c...

nowadays, internet technology provides an opportunity for banks and financial institutions to take advantages in dynamic and competitive turbulent environment in their favor. in addition, considering the importance and status of internet banking and growing trend of it in the country in recent years, now banks and financial institutions have found that maintaining status and effective developme...

background: service quality is perceived as an important factor for developing patient's loyalty. the aim of this study was to determine the hospital service quality from the patients' viewpoints and the relative importance of quality dimensions in predicting the patient's loyalty. methods: a cross-sectional study was conducted in 2010.the study sample was composed of 943 patients selected from...

Introduction: To improve mothers and children's health, the World Health Organization has emphasized on women's empowerment and enhancement of their well-being. It is of paramount importance for the individuals to have an assessment of social support and self-empowerment in the sensitive moments after childbirth. This study therefore aimed to investigate the relationship between perceived socia...

Studying the relationship between social capital and social security is special importance particularly for women in urban space to approach a sustainable urban society. The main aim of this paper is to survey the impact of social capital components on women in a neighborhood scale. The methodology of the research is based on descriptive-analytical methods by conducting a field study to complet...

today, customer satisfaction as a factor of success of companies has a main importance in the marketing literature. this study has been done to identify factors affecting customer satisfaction with an emphasis on the social capital and the organizational justice. the statistical population of the study includes staff and customers of the commercial banks in tehran, qom and markazi provinces. to...

the objective of the present research is to study the effect of the social capital on the competitive behavior of the companies with the applied nature. the research method is descriptive-analytic and has a correlational type.the statistical population of the research includes sixty managers of the food industry companies in hamedan. the statistical sample of the research includes fifty two man...