Building-related energy consumption accounts for about 40% of total energy consumption in the United States. Thus, energy efficiency of the building sector plays a vital role in reducing energy consumption. To aid in the process of energy efficiency improvement, a large private sector energy efficiency service industry has developed in the United States, over the last two decades. The most comm...

Rapidly growing energy demand from China's transportation sector in the last two decades have raised concerns over national energy security, local air pollution, and carbon dioxide (CO2) emissions, and there is broad consensus that China's transportation sector will continue to grow in the coming decades. This paper explores the future development of China's transportation sector in terms of se...

BACKGROUND Substantial regional health inequalities have been shown to exist in Turkey for major health indicators. Turkish data on hospitals deserves a closer examination with a special emphasis on the regional differences in the context of the rapid privatization of the secondary or tertiary level health services.This study aims to evaluate the change in capacity and service delivery at publi...

Public sector organisations Public sector organisations come in many shapes and forms. The most obvious examples are schools and hospitals, police forces and local transport providers, but there are many less visible organisations such as regulatory bodies. The objectives of public sector organisations are very different from those of commercial organisations, and this can make performance mana...

Abstract Governments, political parties and public institutions regularly design launch communication campaigns emphasising their successes, fostering participation in democratic acts, promoting the use of services seeking to boost electoral support. Accordingly, researchers fields politics administration have long sought enhance our understanding how individuals perceive performance offered by...

In the current competitive market, ‘service quality’ management is the key to survival and success of businesses. There exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. Amongst the others, ‘SERVQUAL’ is the popular service quality measurement scales (S...

The theme of this conference, ‘New Days, New Ways’ is very appropriate and timely given the nature of the challenges currently facing the Australian Public Service (APS). It could be argued that the APS has been steadily evolving towards a more private sector orientation over the last decade or so more so recently as a consequence of the momentum of the National Competition Policy reforms See I...