This paper explores the potential for innovation in welfare services. Using the complexity lens, the paper presents a theoretically founded basis for enabling innovation in complex public-private welfare service systems. The empirical data was collected by conducting semi-structured interviews with leading office holders responsible for social services in the City of Helsinki (Finland) and exec...

Service innovation is attracting attention with the expanding service industries and economies. Accompanied by major developments in ICT and sensory and digital technologies, the interest in digital service innovation (DSI), both from academia and industry, is increasing. Digitization and the accompanying technological advancements are leading to phenomena that call for extensive research in re...

Article history: Received 25 April 2013 Received in revised form 22 February 2014 Accepted 15 June 2014 Available online 6 July 2014 The paper presents a signalling exercise with a view to trace emerging dynamics in the development of the service economy in Europe. These dynamics have a direct influence and will trigger off service innovation. Firstly, the drivers of the service economy are pre...

This article presents the consumer view of an innovative m-service, that is, the e-newspaper, which is published for a mobile reading device equipped with an e-paper display. The research question of this article is: What are the implications of the consumer view of future m-service innovation on business models? In this article, we present empirical results from an online survey with 3,626 res...

E-business is not a new topic, and many authors made many researches on this topic, such as the relationship between e-business and competitiveness, the advantages of e-business, e-business and knowledge management, e-business and management innovation, and so on. However, knowledge innovation in e-business enterprises is an ignored field. In fact, different kinds of companies at present consid...

The trend for servitization is increasingly affecting manufacturing enterprises. Products are bundled with associated services to so called “Extended Products” (EP). However, the share of services becomes more and more important. This requires on the one hand an evolution of the EP concept towards greater interoperability of the physical product and on the other hand additional competencies in ...

To benefit from service innovation the service system and the corresponding business model (BM) have to be adapted or developed. Unfortunately, there are no guidelines that ensure that both development streams match, include, and align the same value for the customer. Therefore, we conduct a design science research (DSR) project, in which we develop design principles that guide the alignment be...

The United Nations listed maternal mortality as a major problem especially in developing countries. Predictive models that predict pregnancy complications have been suggested as an intervention to reduce maternal mortality but at the moment, many are not used in clinical practice. This study proposes a service-dominant perspective as an alternative use of predictive models to create value for m...

The purpose of this research is to analyze the relationship between a company's strategic direction and effectiveness its service innovation market presence. Owners administrators were given preliminary survey questionnaire fill out. While correlation looks at link factors, regression demonstrates null hypothesis. Customer focus, competitor cost inter-functional coordination, innovation, succes...