this study investigates the factors affecting the brand loyalty of the customers of auto-mobile industry in region of pakistan with the use of ecsi model. a well-organized structured questionnaire was distributed among the customers of auto-mobile industry. the questionnaire was based on 5 point likert-type scale. results show that the customer expectations have a direct positive impact on perc...

due to the importance of “service quality and customerssatisfaction” subject, this study seeks to investigate and prioritize thefactors which are effective on service quality and customers satisfactionusing grey relational analysis (gra) method. in the case of statisticalpopulations with large sizes, none of the other methods can competewith gra from the viewpoint of calculation accuracy. the s...

customer satisfaction is a critical element for excellence and achievement of anyorganization in a competitive environment. mosques as a nonprofit-religious institutionshould pay attention strongly to satisfying their customers namely prayers, so they cansurvive in a competitive environment of culture. present study aims to design a modelof determinants of people satisfaction to mosque and thei...

this study examines the impact of organizational citizenship behavior (ocb) on client satisfaction of the judiciary system. the research is applied based on objective and based on the type of data is a correlation analysis. to test the hypothesis of the research, the data were collected using a likert scale questionnaire and be analyzed using spss and amos packages. statistical population of th...

in this study, the satisfaction index of new product attribute in terms of development strategy, which includes a number of options for development using kano questionnaire, in the automotive industry was calculated, and according to the relationship between satisfaction and loyalty, instead of loyalty index, we was used satisfaction kano index . then using customer purchase records data within...

ecrm (electronic customer relationship management) systems focus on using the web-site as the main interaction channel for businesses to simulate an old fashioned one-to-one direct relationship—high touch—with customers. the purpose of this paper is to propose a model for the relationship between ecrm and e-loyalty by conceptualizing that e-loyalty is influenced by e-satisfaction and e-trus...

Well-being enhancement is an essential goal of urban transportation. As emerging and popular mode transportation, the impact ride-hailing service on people’s well-being has not been well examined, especially in developing countries. In order to study influencing factors passenger satisfaction relationship between subjective well-being, a conceptual framework relationships passengers’ characteri...

introduction: supplying the requirements and consequently the customer’s satisfaction has been one of the fundamental issues since the last decade. in active organizations in the section of health and treatment, individual’s satisfaction will be considered as their feelings toward realizing their expectations. therefore, the aim of study was to investigate the client needs in the speech therapy...

objectives: mastectomy as a treatment for breast cancer can disturb marital satisfaction of many couples. in this way, existential anxieties stemming from this potentially deleterious event, and inefficient responses to them, could be mediating. the purpose of this study is to investigate the effectiveness of a rehabilitation method based on existential approach and olson's marital enrichm...

Recent studies suggest that satisfaction with price affects overall customer satisfaction. In the internet market, customer satisfaction is determined by two separate measures: satisfaction with the pre-purchase experience (e.g. ease of use, selection) and satisfaction with the post-purchase experience (e.g., delivery, order tracking, customer service). Using data collected by a commercial web ...