the rapid growing of information technology (it) motivates and makes competitive advantages in health care industry. nowadays, many hospitals try to build a successful customer relationship management (crm) to recognize target and potential patients, increase patient loyalty and satisfaction and finally maximize their profitability. many hospitals have large data warehouses containing customer ...

positive word-of-mouth (p-wom) has a strong influence on purchase decision of new customer. today, firms try creating loyal customer with positive wom and use from this competitive factor in increasing their market share. this research showed that website usability (wu) has a positive effect on customer satisfaction (cs), and also this element have a positive effect on customer loyalty (cl). cs...

This research paper‟s is to illustrate the relationship between the customer loyalty derived through the satisfaction and enlargement of profitability of firm. The loyalty can be increased through the various services and strategies adopted by the firm for proper satisfaction of their customers. Many authors are proposed to loyal customer as competitive assets to be preserved and one of the way...

This study is conducted to analyze the influence of application design, customer service, security/privacy, and fulfillment towards loyalty through satisfaction trust as intervening variable on customers Shopee in Medan, Indonesia. 275 respondents with characteristics male female, ranging from 18-60 by age, lives has transaction using Application at least twice past year. adopting quantitative ...

The Siantar Express train is one of the transportations used by people Medan city to travel Pematang and vice versa. objective this study test analyze effect service quality, price on customer satisfaction its impact loyalty.The sampling technique Accidental Sampling which based who are members population coincidentally meet researcher can provide necessary information. data analysis method car...

The analysis of customer behavior is used to maintain good relationship with customers. It maximizes the customer satisfaction. We can also improve customer loyalty and retention. The aim of this paper is to develop a very useful trend for launching products with configurations for customers of different gender based on past transactions. Based on the previous transactions of the customers, pre...

Gojek, an online transportation service provider, is a social-spirited company that leading the revolution in ojek industry. Gojek partners with experienced riders to be main solution shipping goods, ordering food delivery, shopping and traveling traffic jam. The purpose of this study explain effect of: Driver Performance on Customer Satisfaction, Effect Application Facilities Satisfaction Loya...

This study is conducted to analyze the influence of application design, customer service, security/privacy, and fulfillment towards loyalty through satisfaction trust as intervening variable on customers Shopee in Medan, Indonesia. 275 respondents with characteristics male female, ranging from 18-60 by age, lives has transaction using Application at least twice past year. adopting quantitative ...

The purpose of this paper was to demonstrate empirically that attitudinal loyalty and satisfaction are divergent concepts. The results of this paper indicate that attitudinal loyalty is satisfaction driven and that satisfaction and attitudinal loyalty are related but divergent concepts. However had the analysis relied exclusively on correlation or exploratory factor analysis the empirical resul...

Loyalty of customers to a supermarket can be measured in a variety of ways. If a customer tends to buy from certain categories of products, it is likely that the customer is loyal to the supermarket. Another indication of loyalty is based on the tendency of customers to visit the supermarket over a number of weeks. Regular visitors and spenders are more likely to be loyal to the supermarket. Ne...