PURPOSE The purpose of this paper is to study the appropriateness of applying "manufacturing sector" quality management strategies to residential care homes sector and to analyze its influence on the quality of care. DESIGN/METHODOLOGY/APPROACH Observation and in-depth interviews were conducted with 41 Spanish care home top and middle managers, consultants and employees. FINDINGS The qualit...

The Occupational Health and Safety Assessment Series (OHSAS) specification OHSAS 18001, have been developed as recognizable occupational health and safety management system standard against which management systems can be assessed and certified. OHSAS 18001 is compatible with the ISO 9001 (Quality) and ISO 14001 (Environmental) management systems standards, which facilitates the integration of ...

ISO 9001 is a standard for quality management systems and CMMI is a model for process improvement. If an ISO-certified organization wishes to improve its processes continuously, implementing CMMI would be a good choice, as it provides more detailed practices for process improvement than the ISO standards. However, there are two issues that need to be resolved when an ISO-certified organization ...

introduction: various types of software are used in health care organizations to manage information and care processes. the quality of software has been an important concern for both health authorities and designers of health information technology. thus, assessing the effect of software quality on the performance quality of healthcare institutions is essential. method: the most important healt...

It is generally assumed that certification such as ISO 9001 is incompatible with Agile Development Methods, particularly eXtreme Programming. However it is possible to achieve certification in a manner that is compatible with XP and does not reduce agility. The key to this is making the documentation, process monitoring and audit trail required for certification a natural output of the developm...

The theory of quality management has been studied from different areas: quality leaders' ideas, empirical research and formal evaluation models. This has helped identify a set of critical factors for a successful implementation, as a way to improve customer satisfaction and performance. Our study reviews the literature from these three points of view, in order to identify measures for change to...

Quality is considered to be one of the most critical and widely discussed issues worldwide nowadays. It is considered to be one of the key factors that affect customer satisfaction. ISO 9000 standards are the most popular and formal quality management systems that help companies in identifying and meeting their customers’ requirements and expectations. ISO 9000 certification has become a prereq...