Limited business resources and a fierce market competition require quality management which considers stakeholders’ needs. For every production company important stakeholders are suppliers of components embedded in the final product. The selection of suppliers of product components plays a very important role in the realization of the production process. Supplier selection is a multi-criteria d...

Increasing volatility and product individualization are leading to higher complexity in manual assembly. At the same time, production processes must become more flexible, humans have adapt new products often even faster. Industry 5.0 will increasingly focus on human-centric approaches, collaboration of machines intensively using cognitive assistance systems. The design an innovative system is a...

Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...

Merging sustainable development with the business, and taking goals into account from its three dimensions (i.e., economic, environmental and social) which are derived from customer and stakeholder requirements have been a potential source of competitive differentiation for firms. Academic and corporate interest in sustainable supply chain (SSC) management has also risen considerably in recent ...

This research maps the information quality (IQ) process and finds that the control constituent of the process comprises two types of factors: IQ dimensions and IQ indicators. The later forms an information performance measure known as ‘information orientation’ that measures the capability of an organisation to effectively manage and use information. It stressed that the consistency between the ...