This paper reports on system trust and interpersonal trust issues revealed in an embedded-case study of two telemedicine services offered by a teaching hospital. Consistent with McKnight (2005) perceived system competence was an important dimension of system trustworthiness. Drawing on representation theory (Wand and Weber, 1995) we observed: 1. Some clinicians feel telemedicine provides a bett...

This study explores several downstream effects of trust in virtual communities and the antecedents of trust in this unique type of environment. The data, applying an existing scale to measure two dimensions of trust (ability and benevolence/integrity), show that trust had a downstream effect on members’ intentions to both give information and get information through the virtual community. Both ...

With the rapid development of information technology in hotel booking context, it is no doubt that many hotels consequently enhance the needs of integrating information technologies into their overall business operations. In this study, we developed a research model which consists of perceived value, trust toward a third party online booking site, and trust toward hotels, and tested it by using...

With the emergence of electronic medical information, mobile health service has been becoming increasingly popular in healthcare. Customers usually have to disclose some of their personal information and preferences for personalized usage of mobile health service. Accordingly, as the negative consequences of the personalized services, consumers’ privacy concern has become an important predictor...

Financial transactions that are made in an environment of imperfect knowledge will always contain a degree of risk. When dealing with humans or human organisations the relative knowledge about the co-operative behaviour of others can be perceived as trust, and trust therefore is a crucial factor in the decision making process. However, assessing trust becomes a problem in electronic transaction...

Financial transactions that are made in an environment of imperfect knowledge will always contain a degree of risk. When dealing with humans or human organisations the relative knowledge about the co-operative behaviour of others can be perceived as trust, and trust therefore is a crucial factor in the decision making process. However, assessing trust becomes a problem in electronic transaction...

This paper develops and tests a model of consumer trust in an electronic commerce vendor. Building consumer trust is a strategic imperative for web-based vendors because trust strongly influences consumer intentions to transact with unfamiliar vendors via the web. Trust allows consumers to overcome perceptions of risk and uncertainty, and to engage in the following three behaviors that are crit...

Trust investigation in B2C E-commerce is usually based on analyzing relative compositions of B2C E-commerce, and mainly focuses on direct perceived trust of consumers. But in real B2C E-commerce, recommended trust of mature consumer is an important channel to enhance trust for a new consumer. A recommended trust evaluation method in B2C E-commerce is proposed based on fuzzy analytic hierarchy p...

Perceived risk of environmental threats often translates into psychological stress with a wide range of effects on health and well-being. Petrochemical industrial complexes constitute one of the sites that can cause considerable pollution and health problems. The uncertainty around emissions results in a perception of risk for citizens residing in neighboring areas, which translates into anxiet...

Though many previous studies has proved the importance of trust from various perspectives, the researches about online consumer’s trust are fragmented in nature and still it need more attention from academics. Lack of consumers trust in online systems is a critical impediment to the success of e-Commerce. Therefore it is important to explore the critical factors that affect the formation of use...