Customer Relationship Management (CRM) System is very important to enhance healthcare services, improve cost-effectiveness, and accessibility of the healthcare. Therefore, study of the adoption of the CRM in healthcare at organizational level is necessary to identify factors that influence the CRM adoption. Hence, this study aims at proposing an extended adoption model of CRM systems in Malaysi...

Many museums are committed to market orientation as the underlying philosophy for their strategies. This orientation has to be coordinated with a service orientation focused on quality and custody in order to fulfill the museum’s mission. In the current work, the authors analyze the different impact of market orientation and service orientation on organizational and technological innovations im...

Recent literature suggests that explorative innovation is essential for both the organizational success and survival of firms. Based upon a comprehensive review of the literature, we find limited discussion of market turbulence and the entrepreneurial orientation of the organizational environment. There are both external and internal conditions that constrain how firms facilitate explorative in...

Innovation is a new and wide scoped subject not only for the field of social science, but also research in various fields associated with creativity and ingenuity. Organizational learning has also been a hotspot research subject which has been analysed and put profound importance upon in order to boost firm performance. The main purpose of this study is to determine the relationship between org...

R&D and innovation is the source of technology companies’ profit. If companies cannot be smoothly implemented technological innovation and R&D investments, then they can not strengthen their competitiveness. In the light of dynamic capabilities and absorptive capacities, we need an effective multi-criteria decision-making (MCDM) analysis tools to assess the impact of organizational innovation a...

The importance of innovation for sustained competiveness is well stated in the literature. However, most product innovation research has so far focused on large firms or small high tech, start-up or spin-off companies. This study investigates innovation process practices in small established firms through the use of five managerial levers considered to determine the process. Based on a case-stu...

Enterprise social networks are organizationally bounded online platforms for users to interact with another and maintain interpersonal relationships. The allure of these technologies is often seen in intra-organizational communication, collaboration and innovation. How these technologies actually support organizational innovation efforts remains unclear. A specific challenge is whether digital ...

• Set against the baseline perspective that health care organizations are complex adaptive systems whose future states are unpredictable and unknowable, the purpose of this chapter is to introduce a perspective of health care organizations that borrows from quantum theory and chaos theory to describe innovation and change not as rational, controllable processes, but instead as complex, uncertai...

To date, we have only partially begun to develop an understanding of the channels through which innovation is facilitated within organizations. Although talented individuals are pivotal to supporting knowledge accumulation and renewal, they may be more willing to contribute new ideas if they expect to reap some of the gains that these ideas generate for the firm. In considering this perspective...

There has recently been a growing interest in IS innovation research regarding how institutional influences affect organizations’ adoption decisions under the label “organizational institutionalism”. However, there has been a lack of research regarding institutional influences on individual adopters in non-organizational adoption settings, although institutional theory's foundations apply to de...