OBJECTIVES To assess the effectiveness of a comprehensive workplace stress management program consisting of participatory action-oriented training (PAOT) and individual management. METHODS A comprehensive workplace stress management program was conducted in a medium-sized enterprise. The baseline survey was conducted in September 2011, using the Korean Occupational Stress Scale (KOSS) and Wor...

The capability maturity model (CMM) approach to software process improvement is the most dominant paradigm of organizational change that software organizations implement. While some organizations have achieved various levels of success with the CMM, the vast majority have failed. In this paper, we investigate the assumptions about organizational culture embedded in the CMM models and we discuss...

The purpose of this paper is to clarify the role of middle managers in knowledge management implementation toward improving organizational performance. Conceptually, this paper seeks to identify the direct relationship between middle managers role and knowledge management implementation. In addition, it seeks to identify the direct relationship between knowledge management implementation and or...

Interorganizational relationships (IORs, e.g. alliances) have become increasingly popular across industries – particularly in knowledge-intensive industries as organizations seek ways to learn and innovate at a faster pace. Health care organizations have been especially inclined to form IORs recently, with many joining quality improvement collaboratives, in which multidisciplinary teams from mu...

This paper discusses the evaluation of knowledge management systems through the 7C model for organizational knowledge creation. The model is based on the distinction of individual and organizational knowledge and explicit and tacit knowledge. The 7C model suggests that the seven Cs, i.e. Connection, Concurrency, Comprehension, Communication, Conceptualization, Collaboration, and Collective inte...

introduction: citizenship behaviors are behaviors which are not mentioned directly in the formal rewarding system of organization and often are forgotten and usually are regarded as voluntary; nonetheless, they affect the activities of organization. quality of work life is an important index which can provide enough and beneficial information for management from employees-related major issues a...

Effective communication is critical to providing quality health care and can be affected by a number of modifiable organizational factors. The authors performed a prospective multisite validation study of an organizational communication climate assessment tool in 13 geographically and ethnically diverse health care organizations. Communication climate was measured across 9 discrete domains. Pat...

We introduce an organizational interpretation of the well-known case-based reasoning cycle of Aamodt and Plaza which is helpful for comparing the case-based reasoning approach to other approaches known from Software Engineering like the quality improvement paradigm and experience factory approach. We will point out that the introduction of an organizational view to the case-based reasoning cycl...

Safety culture is broadly recognized as important for Air Traffic Management and various studies have addressed its characterization and assessment. Nevertheless, relations between safety culture and formal and informal organizational structures and processes are yet not well understood. We aim to improve the understanding of these relations by agent-based organizational modelling and thus prov...

The organization of work has been addressed through numerous perspectives by a diverse set of disciplines. While job stress research has focused on the promotion of worker well-being, contemporary business-improvement initiatives (e.g., lean manufacturing, six sigma) have sought to optimize effectiveness through work processes. However, these two aims, although traditionally viewed as contradic...