One of the main difficulties in sentiment analysis Arabic language is presence colloquialism. In this paper, we examine effect using objective words conjunction with sentimental on classification for colloquial reviews, specifically Jordanian reviews. The reviews often include both and words, however, most existing models ignore as they are considered useless. work, created two lexicons: first ...

This study uses natural language processing in order to increase knowledge concerning customer satisfaction. A total of 12,000 returns were analyzed, 6,800 which contained freely expressed qualitative feedback. Eight themes emerge from the analysis and bring light factors influencing It is also noted that satisfaction not vertical or horizontal but can involve a more less important combination ...