Small and medium enterprises (SMEs) are normally required to attain dynamic success targets by improvement of their processes, products and services. One way to achieve this could be through quality initiatives and innovation in processes, products and services. In a knowledge based economy, use of quality measures alone may not bring competitive advantage due to severe resource constraints. Th...

Customer Relationship Management Systems have been employed by large organisations for a number of years, but with the availability of inexpensive hardware and software and easy access to the Internet, Small and Medium-sized Enterprises (SMEs) are now starting to adopt CRM systems. This paper describes a study of the factors influencing CRM adoption in 126 SMEs in the retail, manufacturing and ...

Recently, new approaches to organizational level sustainability management and reporting have emerged in the form of software and web-based applications. At first glance, it appears that such software and web-tools are applicable in small and medium-sized enterprises since they offer userfriendly and cost-effective alternatives to implement, manage and report on company-wide sustainability acti...

The current dynamic and turbulent manufacturing environment has forced companies that compete globally to change their traditional methods of conducting business [Producer to consumer]. Recent developments in manufacturing and business operations have lead to the adoption of Computer Integrated Manufacturing (CIM) technologies that are based on systems and processes that support global competit...

So far rather weak tendencies towards an infrastructure for external ratings by independent agencies have been observed in Europe in recent decades. Especially for small and mediumsized enterprises (SMEs), thus far there has been no possibility of obtaining an objective rating. The reason is that information is very asymmetric between investors and capital demands on small and medium-sized comp...

The study of technology adoption has been a hot topic among researchers in the IS community in recent years. With the increased use of the Internet and the World Wide Web (WWW), many small and medium sized enterprises (SMEs) have taken advantage of the potential benefits that e-commerce can provide. However, a significant number of SMEs have not adopted e-commerce yet. This study surveyed manag...

Co-opetition, simultaneous co-operation and competition, is a recent phenomenon. Co-opetition entails sharing knowledge that may be a key source of competitive advantage. Yet, the knowledge gained by cooperation may also be used for competition. There is little investigation of how this problem may be modeled and, hence, managed. A game-theoretic framework for analysing inter-organisational kno...

Electronic Commerce (EC) is becoming an increasingly important activity in small and medium-sized enterprises (SMEs). This paper presents a model of the factors influencing the levels of EC adoption and EC success in SMEs. Case studies of five SMEs in the IT industry were used to explore two constructs in the EC literature: (1) EC adoption and (2) EC success. Both were found to be relevant and ...

Understanding the importance of the marketing competitiveness of the small and medium enterprises (SMEs) as the premise, analytic hierarchy process is used and the competitiveness of SMEs in the evaluation of the marketing model is put forward in the paper. The design of index system and evaluation model of steps are discussed, it is found that the fuzzy comprehensive evaluation method is an ef...