Social media in general and wikis in particular offer unique opportunities for knowledge management. Despite widely publicised successes in public settings, wikis in businesses evince mixed results; enterprises struggle to apply wikis to institutionalise knowledgemanagement practices. We investigate the inherent tensions underlying knowledge-sharing in competitive and hierarchical organisations...

The concept of corporate reputation reflects the standing of a firm based on the public perception. Firms with high corporate reputation are better able to sustain superior performance. During the financial crisis, the corporate reputation of financial institutions has decreased resulting in a bad perception of the financial sector by the public. However, improving their corporate reputation is...

Acute Otitis Media (AOM) is a very common condition in children. Complications of acute otitis media have reduced with the introduction of antibiotics. However, intratemporal and intracranial complications still arise, particularly if there is acute mastoiditis. We discuss the intracranial complications of acute otitis media in children together with evidence-based management.

The amount of data has exploded over the last ten years. Data is captured and shared from personal devices, transactional operations, sensors, social media and other sources. Firms should, thus, be able to explore the new opportunities and rapidly seize them by developing the corresponding capabilities. In our work, we focus on two emerging dynamic capabilities: Absorptive capacity and organiza...

It is a common problem for companies to sustain high levels of customer satisfaction in social media where customer opinions and attitudes propagate through a large population quickly. The value of customer participation has been emphasized in order to improve the information exchanging between customers and companies. Value co-creation is one of the most important ways to achieve that goal; an...

This paper introduces TwitterPaul, a system designed to make use of Social Media data to help to predict game outcomes for the 2010 FIFA World Cup tournament. To this end, we extracted over 538K mentions to football games from a large sample of tweets that occurred during the World Cup, and we classified into different types with a precision of up to 88%. The different mentions were aggregated ...

This paper introduces a new methodology for implementing social media monitoring into an important stage of the innovation process within the automotive industry — the prototype stage. The information gathered on social media channels was used for project management, quality management and idea-generation purposes in order to support the parallel development of future generations of electric ve...

Comparing the performance of distance learning and on-campus students is a well-studied problem. Results have shown that distance learners can perform as well or better than on-campus students. Few studies, however, have explored how or why traditional on-campus students utilize the technology intended for distance learners. Many universities and corporations provide educational and training co...

The convergence of health reform regulation, consumer demand, market realities and technology developments are driving healthcare organizations to explore new models of care delivery and payment across the delivery spectrum (IOM, 2011, Healthcare.gov). With increasing focus on consumers, there is a growing demand for outcome-based health management (DeNicola, 2012, Sarasohn-Kahn, 2009a). The ex...

X-Media is an integrated Project funded by the European Commission, which addresses the issue of knowledge management in complex distributed environments. It will study, develop and implement large scale methodologies and techniques for knowledge management able to support sharing and reuse of knowledge that is distributed across different media (images, documents and data) and repositories (da...