Decision support systems (DSSs) are prevalent information systems for decision making in many competitive business environments. In a DSS, decision making process is intimately related to some factors which determine the quality of information systems and their related products. Traditional approaches to data analysis usually cannot be implemented in sophisticated Companies, where managers ne...

Quality Function Deployment (QFD) has been traditionally used as a planning tool primarily for product development and quality improvement. In this context, many people have used QFD for making decisions on how to prioritize critical product areas from a customer perspective. However, it is the position of the author that the QFD process can be viewed as a decision support system that would enc...