Innovation is being view from four areas of innovation, product, service, technology, and marketing. Whereas customer loyalty is composed of customer expectation, perceived quality, perceived value, corporate image, customer satisfaction, customer trust/confidence, customer commitment, customer complaint, and customer loyalty. This study aimed to investigate the influence of innovation factors ...

LAPLAND UNIVERSITY OF APPLIED SCIENCES-School of Business and Culture Degree programme: Business Management Writer: Wan Tong Thesis title: Analyzing the relationship between Customer Satisfaction and Customer Loyalty Case: Ritz-Carlton Guangzhou Pages (of which appendices): 51 (8) Date: 10 February, 2015 Thesis instructor: Marita Wahlroos This research aims to analyze the relationship between c...

The southern journey by Emperor Qianlong left behind a wealth of cultural resources in the Jiangnan region. While elucidating intricate facets these diverse cultures, tour guide adeptly fulfills elevated expectations tourists. This, turn, fosters deeper sense attachment and loyalty towards destination among This study investigates influencing mechanism interpretation (TCI) on tourists’ context ...

Banks are in the process of moving into a more competitive financial atmosphere with a wide variety of financial products and services. From the practical perspective, the prediction of customer loyalty will provide a better understanding of Islamic banking that relates to customer loyalty and offer a platform that helps the bank management to improve the customer loyalty. Therefore, the primar...

Using the data collected from the online banking users in Taiwan, we build a hierarchical model of ebanking service quality and investigate the relationships among e-service quality, trust, satisfaction, loyalty, and brand equity. Moreover, the simultaneous equations system approach is also applied to transfer the traditional satisfaction-loyalty path into the simultaneous relationships between...

This study aims to determine the impact of perceived social media marketing on consumer purchase intentions healthy food, which also looks at its mediating variables such as value consciousness, brand loyalty, and e-WOM. The research method is a statistical analysis using SEM with SmartPLS 3.2.9 application. used quantitative design data collection methods through survey that distributed 200 qu...

This study aims to determine the effect of employee job satisfaction on turnover intention. The population used in this were all employees at PT Sarana Baja Perkasa Site OKI totaling 146 people, sampling technique slovin formula with a failure percentage 10%, so number samples obtained was 59 people. data collection questionnaire method. processed using simple linear regression analysis method ...

The goal of this study was to examine the relationship between brand awareness, association, perceived quality, and loyalty consumer preference, as well purchase intention. Additionally, it examined preference interest in purchasing an intervention variable. research conducted purposefully from November December 2022. Data sources were obtained through online survey results (primary data) liter...