Knowledge management is a platform that adjust to the desire of enterprises' knowledge management .The thesis focused on the matter of enterprises' knowledge network management system, built the internal knowledge network system and external knowledge network system respectively, and described features and content of different models, also discussed how to take full advantage of knowledge netwo...

Customer Relationship Management (CRM) and Knowledge Management (KM) have become especial and strategic keys in the current competitive environment for all companies.  The critical role of KM as the main determinant of the success of CRM has been the focal point of the previous researches; the present paper aimed at studying the impact of different KM factors- such as Customer Knowledge (CK), S...

nowadays knowledge is a strategic and valuable resource as well as a property for any organization. without proper management and use of this valuable resource, providing good quality products and services is difficult and sometimes impossible. on the other hand, implementing knowledge management without appropriate structure is not possible. organizations should adopt structures that allow the...

the purpose of this study was analyzing perception of agricultural college experts and managers of islamic azad university shoushtar branch regarding development of knowledge management. agricultural college experts and managers were considered as a statistical population (n=38). this research was conducted in june 2012 to april 2013. all individuals were investigated. after confirm the validit...

conclusions it was concluded that hcos need an hit clearly designed with km and they have to recognize where knowledge is resided, when designing strategies to warrant that knowledge is being created and transferred in the best way and to the right persons. otherwise, the hcos do not use an efficiency-oriented hit. results according to the obtained results 15% of the subjects highly used clinic...

the purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of melli bank in esfahan city by using structural equation modeling (sem). this study is applicable in terms of purpose and descriptive –survey in terms of method. the sample population of this study was employees and managers of melli bank in esfahan cit...

the aim of this study is assessing the effectiveness of customer relationship management factors in isfahan tourism and travel agencies by structural equation modeling (sem). it is practical according to the goal and it’s a kind of descriptive survey in terms of methodology. research population included all of staffs and managers at tourism and travel agencies in isfahan in 2012 that 274 of the...