Background: In the current knowledge age, performance of logistics firms increasingly depends on and capabilities they can leverage in value-creation processes. The objective this paper is to investigate relationship between knowledge-based human resource management (HRM) practices organizational mediated by capability. Methods: Data from 93 small Finnish service providers was collected a quest...

In order to investigate and consider the feasibility of the establishment of knowledge management at Payam nour universities of Golestan province elicited from reviewing the research literature, the researchers  endeavored to identify the factors affecting  the establishment of  knowledge management  and the knowledge management components, and then to consider the way of their influence as wel...

In recent years, many companies have strived to enhance their customer-relating capability with knowledge management instruments. A survey conducted by the authors, however, indicates that successful implementations of such initiatives are still comparatively rare. In this paper we present a cross-case analysis of three companies that we identified as ‘‘good practices’’ in rejuvenating customer...

We present a tutorial on knowledge management (KM) and a roadmap of this special issue around the knowledge life cycle. Knowledge management is a discipline that provides strategy, process, and technology to share and leverage information and expertise that will increase our level of understanding, to more effectively solve problems, and make decisions. We address three key views: 1) codificati...

Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework...

Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework...

introduction: human skills, knowledge and efficiency are important factors in the success of organizations and community health centers which have a critical role in total quality management (tqm) as a management system. knowledge is necessary as a source for the organizations survival. on the other hand, in order for implementation of knowledge management, there is a need for a relatively long...

purpose – the purpose of this paper is to present a study of knowledge management understanding and usage in small and medium knowledge-intensive enterprises. design/methodology/approach – the study has taken an interpretative approach, using two knowledge-intensive south isfahan (iran) companies as case studies, both of which are characterized by the need to process and use knowledge on a dail...