modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. indisputably, knowledge management (km) plays a key role in the success of customer relationship management (crm). in this regard, customer knowledge management (ckm) is a newly developed concept that ...

the purpose of this research is to evaluate the effectiveness of implementation quality management system (iso 9001:2000) in gas processing plants of national iranian gas company using balanced scorecard approach. more specifically, we chose the balanced scorecard framework to examine five well-known gas processing plants in national iranian gas company from four different perspectives in order...

educational centers are of those types of organizations to which almost everyone refer during the life to use the services. accordingly, the suitability of safety situation in these organizations is of high importance. the present study aims at investigation of effective factors on safety management in educational-training organizations of metropolises. this study is an applied descriptive rese...

introduction: disasters are always challenging to hospital managers as they give rise to critical conditions. from all natural disasters occurring in the world, 31 have happened in iran, giving the country a high global rank in this regard. therefore it seems necessary for hospitals to adopt contingency plans. this study aimed to assess the level of preparedness of hospitals affiliated to shira...

background central dialysate fluid delivery systems (cdds) are used by dialysis centers in japan, and although these systems are effective at delivering dialysate, they have a complex piping network with numerous sites where contamination can develop. in japan, cleaning disinfectants have been clinically evaluated based on endotoxin levels and bacterial counts, but there have been no published ...