Ksenija Dumičić Berislav Žmuk Mirjana Pejić Bach Editorial: Enterprise Websites Usage in the European Union Outlook to the Western Balkans Countries Journal of Theoretical and Applied Electronic Commerce Research ISSN 0718–1876 Electronic Version VOL 11 / ISSUE 2 / MAY 2016 / I-VIII © 2016 Universidad de Talca Chile This paper is available online at www.jtaer.com DOI: 10.4067/S0718-187620160002...

In electronic commerce scenarios, effectiveness and efficiency of business process execution are of paramount importance for business success. Even more than in traditional commerce scenarios, they determine the chances of survival of organizations in fast moving, highly competitive electronic markets. To obtain the required levels of effectiveness and efficiency, well-structured automated busi...

This paper presents an overview of the new issues and research opportunities related to four service operations design topics—the design of retail and e-tail service processes, design of service processes involving waiting lines and workforce staffing, service design for manufacturing, and re-engineering service processes. All four topics are motivated by new technologies (particularly web-base...

This paper focuses on the cultural effect of gender on the relationship of online word of mouth and trust in e-commerce. To encourage online commerce, many online retailers use online word-of-mouth systems, where consumers can rate products offered for sale. To date, how such ratings affect trust and adoption of e-commerce across genders has been relatively unexplored. We assess whether the eff...

The paradigm of mobile agents reached its popularity and attraction from typical application scenarios, which are located in the area of electronic commerce. In these common application scenarios, mobile agents get a task from its owner to buy certain goods. To fulfill this task, the agent wanders to various merchants and collects information about the different offers. In this paper we present...

this paper describes the development of a fuzzy decision support system (fdss) for the assessment of risk in e-commerce (ec) development. a web-based prototype fdss is suggested to assist ec project managers in identifying potential ec risk factors and the corresponding project risks. a risk analysis model for ec development using a fuzzy set approach is proposed and incorporated into the fdss....