Demand estimation for the Bus Market Investigation Overview 1. It is important in any examination of a market to gather information on how consumers behave in that market and to gather information on the factors that affect consumers’ demand for the good or service of interest. In particular, with regard to buses, information on passenger demand can help us measure the extent to which other mod...

Getting consumers to disclose their personal information is an essential first step for Internet businesses that choose to pursue a niche marketing strategy. Previous research has examined how the reward preferences and privacy concerns of consumers may affect their disclosure tendency. However, it is not known how key characteristics pertaining to Internet businesses, such as consumer trust, m...

We study how consumers with waiting cost disutility choose between two congested services of unknown service value. Consumers observe an imperfect private signal indicating which service facility may provide better service value, as well as the queue lengths at the service facilities before making their choice. If more consumers choose the same service facility because of their private informat...

Electronic commerce (EC) transactions are subject to multiple information security threats. Proposes that consumer trust in EC transactions is influenced by perceived information security and distinguishes it from the objective assessment of security threats. Proposes mechanisms of encryption, protection, authentication, and verification as antecedents of perceived information security. These m...

Consumers’ attention limitations give firms incentives to manipulate prospective buyers’ allocation of attention. This paper models such attention manipulation and shows that it limits the ability of disclosure regulation to improve consumer welfare. Competitive information supply, from firms competing for attention, can reduce consumers’ knowledge by causing information overload. A single firm...

Classical economical theories assume whatever information is available about products will be fully and efficiently processed by consumers, thus the increase of information amount would lead to greater diversity of decisions. However, consumers’ information processing capacity is limited. A large amount of product alternatives that requests consumers’ intensive cognitive effort will activate th...

Motivated by the proliferation of online platforms that collect and disseminate consumers’ experiences with alternative substitutable products/services, we investigate the problem of optimal information provision when the goal is to maximize aggregate consumer surplus. We develop a decentralized multi-armed bandit framework where a forward-looking principal (the platform designer) commits upfro...

OBJECTIVE To identify information priorities for consumers and clinicians making depression treatment decisions and assess shared decision-making (SDM) in routine depression care. DESIGN 20 questions related to common features of depression treatments were provided. Participants were initially asked to select which features were important, and in a second stage they were asked to rank their t...

Product information given in purchase situations influences purchase behavior. In online purchase situations, the use of recommendation agents increases the value of product information as information becomes adaptive and thus more relevant to consumers’ information needs. Correspondingly, mobile recommendation agents (MRAs) may also increase the value of product information in bricks-and-morta...

The number of health-related websites has proliferated over the past few years. Health information consumers confront a myriad of health related resources on the internet that have varying levels of quality and are not always easy to comprehend. There is thus a need to help health information consumers to bridge the gap between access to information and information understanding-i.e. to help co...