The constant changes in the preferences of national and international travelers influences the performance of the hotel industry thus creating the need for hotel managers to continue in the search of methods that help to predict the preferences and necessities of the travelers with the objective to obtain improvements in their planning and the development of strategic services. As a solution to...

The performance of commercial websites is a critical issue that has a significant effect on consumers’ online decision-making. This study develops and applies a fuzzy model to assess the performance of hotel websites. It presents a fuzzy decision-making approach to the evaluation of tourism website performance that integrates consumer perceptions with a hierarchical model. The model consists of...

In this study we investigate the phenomenon of biased listing. Biased listing describes the practice of listing items in search engines or market platforms according to criteria other than the normally expected ones (e.g. relevance or quality). We were able to access real booking data from the hotel distribution platform provider Hotel.de. Hotel.de offers different contract types that have a di...

An outbreak of infectious diarrhea with 70 laboratory-confirmed cases (58 with Giardia lamblia) and 107 probable cases occurred in U.K. tourists who stayed in a hotel in Greece. After a cluster of six cases in persons who had stayed at the hotel was reported, the Communicable Disease Surveillance Centre began active case ascertainment. This outbreak illustrates the value of an approach to surve...

We present a stochastic optimization model for hotel revenue management with multipleday stays under an uncertain environment. Since a decision maker may face several scenarios when renting out rooms, we use a semi-absolute deviation model to measure the risk of hotel revenue, and only consider the risk of falling below the expected revenue. The method proposed in this paper can be changed to a...

Customer service is a critical element of a hotel's strategy and an important lever for differentiation of the hotel's offer. Over the last two decades, information systems have contributed to the transformation of customer interactions, enabling an unprecedented scale and scope of service personalization in the tourism industry. This paper reports the results of a mixed method study in a hotel...

In this paper solar assisted heating and absorption cooling system and domestic hot water needs for a hotel having fifty rooms in Antalya have been investigated. First of all, solar radiation and meteorological data for Antalya and heating and cooling loads of the hotel building are given. For the heating cycle, active systems using liquid as the working fluid; and for the cooling cycle, solar-...

The workshop in Modena will be in four sessions with some main talks aiming at generate discussion among participants. SW demo: applications and narratives 20.00 Dinner (restaurant " name to be confirmed "), meeting point: hall, Best Western Hotel Libertà Tuesday, 6 th December 8.30 meeting (hall, Best Western Hotel Libertà) 8.45 bus to reach Officina Emilia Fourth Session: shaping the future: ...

Intellectual capital is recognised as a crucial strategic asset that provides organisations with a competitive edge and sustainable growth in a cutthroat business environment. There is an increasing comprehension that intellectual capital is critical to organisational performance, this is still an emerging area of inquiry in tourism industry in Malaysia. Therefore, this study was undertaken wit...

In general, perceived service quality seems to be positively related to customers’ likelihood of remaining a loyal customer and their attitudes toward the service provider (Anton, Camarero, & Carrero, 2007; Bell, Auh & Smalley, 2005; Aydin & Ozer, 2005). Suhartanto (2011) reported that there are numerous studies, mostly conducted in developed countries, which examined service quality as the det...