There exist various service systems that have hierarchical structure. In hierarchical service networks, facilities at different levels provide different types of services. For example, in health care systems, general centers provide low-level services such as primary health care services, while the specialized hospitals provide high-level services. Because of demand congestion in service networ...

In this paper, loss probabilities and steady state probabilities of data packets for an asynchronous transfer mode (ATM) network are investigated under the buffer division and push-out schemes. Data packets are classified in classes k which arrive in Poisson fashion to the service facility and are served with general service rate under buffer division scheme, finite buffer space N is divided in...

Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...

The drive of this investigation is to diagnose the mediation effect of placement between program quality, industrial link, student satisfaction, and service quality in the circumstance of tertiary education in Malaysia. Using the Cue Utilization theory, the proposed model is tested employing data collected from 173 international students who are pursuing study at University Utara Malaysia throu...

Exceptional characteristics of Cloud computing has replaced all traditional computing. With reduced resource management and without in-advance investment, it has been victorious in making the IT world to migrate towards it. Microsoft announced its office package as Cloud, which can prevent people moving from Windows to Linux. As this drift is escalating in an exponential rate, the cloud environ...

purpose: document delivery scheme for the libraries of the ministry of science, research and technology was launched in 1999 due to currency budget crisis. the main purpose of this paper is to investigate how the above document delivery service was launched, preformed and finally stopped. method: the current study applied questionnaire and interview surveys for studying different aspects of the...

the purpose of this research is to explore the relationship between after sales service quality and customer satisfaction in informatics services corporation. based on available literature review and guidance of professors and expert people, after sales service elements were identified, which are contact, responsiveness, personnel efficiency, system/product efficiency, system availability, cust...

............................................................................................................... x List of Figures .................................................................................................. xvii List of Tables ..................................................................................................... xx Chapter 1 ....................................