Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that ...

Strategy researchers have long been concerned with the sources of competitive advantage, i.e., why some firms’ performance is superior over others. One argument to answer this question is provided by the dynamic capability view which posits that some firms are better at adapting to a changing business environment than others. This study scrutinizes online communities and their interplay with dy...

Regarding to rapidly changing and highly competitive business environment it will become increasingly important for organizations to measure their performances appropriately. With respect to special characteristics of pharmaceutical industry and lack of reported performance measurement, this study tries to design an integrated performance measurement model for pharmaceutical companies. For gene...

Due to the ever-changing business environment, the supporting IT-systems that execute business processes within organisations must be increasingly flexible and adaptable if those organisations are to remain competitive in today’s environment. On the other hand, despite offering promising solutions to autonomy, flexibility and adaptability, intelligent agent technology still faces many challenge...

In order to remain competitive in a deregulated environment, a group of European Utilities developed a prototype of a single Marketplace called e-utilities•com whose mandate is a clear customer centric orientation in the European environment for a successful mid-term multi-utility business via the Web. This paper highlights the concept of e-utilities•com and its implementation in a Web portal.

Regarding to rapidly changing and highly competitive business environment it will become increasingly important for organizations to measure their performances appropriately. With respect to special characteristics of pharmaceutical industry and lack of reported performance measurement, this study tries to design an integrated performance measurement model for pharmaceutical companies. For gene...

E-business is far more about strategy than technology, and the strategy of e-business is very important in today’s dynamic and competitive environment. In this article, we describe a balanced scorecard-based framework in detail and discuss its potential e-business uses. This framework enables e-business managers to plan and allocate resources more effectively and align strategic objectives with...

With increasing attention on e-business and its implications for firm performance from both academia and practitioners, the study focuses on the mechanism under which e-business contributes to firm competitive advantage in the uncertain and dynamic environment. Drawing upon resource-based theory and dynamic capabilities approach, this study develops a theoretical framework that links e-business...