background and objectives: there is a growing tendency in iran’s health sector for adoption of standard excellence models for improving quality in healthcare organizations. the european foundation of quality management (efqm) model is a widely used framework for continuous quality management within healthcare facilities. the purpose of this article is to extend the view of current status of qua...

During recent years, the natural environment has become a challenging topic that business organizations must consider due to the economic and ecological impacts and increasing awareness of environment protection among society. Organizations are trying to achieve the goals of improvement in environment, low cost, high quality, flexibility and more customer satisfaction. Performance measurement f...

SIR—The needs of older people are often multiple, complex and are at times experienced in combination, which require closely targeted services [1] and necessitate the collaboration of several professional groups. However, care has often been disjointed and compartmentalised [2]. One response to this has been a call for integration, between health and social care. Integrated care can operate at ...

AIMS Our objectives were (i) to compare the discriminatory performance of the Thrombolysis in Myocardial Infarction risk score (TIMI RS), Platelet glycoprotein IIb/IIIa in Unstable angina: Receptor Suppression Using Integrilin Therapy risk score (PURSUIT RS), and Global Registry of Acute Cardiac Events risk score (GRACE RS) for in-hospital and 1 year mortality across the broad spectrum of non-S...

Sheikh Khalifa Medical City (SKMC) in Abu Dhabi is the main tertiary care referral hospital in the United Arab Emirates (UAE) with 560 bed capacity that is fully occupied most of the time. SKMC senior management has made a commitment to make quality and patient safety a top priority. Venous thromboembolism (VTE) risk assessment has been identified as a critical patient safety measure and key pe...

Hospital readmission rates are increasingly being used as signals of hospital performance and a basis for hospital reimbursement. However for some interventions their interpretation may be complicated by differential patient survival rates after the initial intervention. If patient characteristics are not perfectly observable and hospitals differ in their mortality rates, then hospitals with lo...