The supply chains (SCs) have to appeal to new management paradigms to improve their ability to respond rapidly and cost effectively to unpredictable changes in markets and increasing levels of environmental turbulence, both in terms of volume and variety. In this highly demanded context, the Agile paradigm provides the capabilities to SC quickly adapt to changes in the market requirements. The ...

Identifying how insurgents disrupt established markets is a major challenge. In this paper we study the disruptive potential of Skype, which is an Internet start-up company and potential insurgent to the telecom market. Our analysis is composed of two parts. First, we describe a Delphi study based on an analytical instrument developed by Rafii and Kampas that shall help us to discover Skype’s d...

This paper presents a patient safety applicator tool for implementing and assessing patient safety systems in health care institutions. The applicator tool consists of critical processes and performance measures identified in the context of the 2003 Malcolm Baldrige National Quality Award (MBNQA) Health Care Criteria for Performance Excellence. The Delphi technique was used for gaining consensu...

Real Time Delphi (RTD) is an advanced online implementation of the Delphi Method (DM), designed to speed up the period of time needed to conduct a survey using nowadays internet technology. However its overall design is still very restricted and does not leverage the full potential for collaboration of this new Information and Communications Technology (ICT) channel. In this paper we propose tw...

Various figures have stated that ERP (enterprise resource planning) systems have become one of the largest IT investments in recent years. The implementation of ERP system, however, is not an easy task. Previous research reports unusually high failure in ERP projects, sometimes jeopardizing the core operation of the implementing organization. The most famous case is FoxMeyer filed for Chapter 1...

Communication services are currently confronted with large changes due to the price erosion of services and entering new service providers. The gap is filled with different services that are hoped to be successful in the near future. The problem, however, is that firms do not necessarily know what their customers value. One solution to the problem is building a customer value model. This paper ...

In this article, we propose a new conceptualization of strategic alignment leading to the proposal of a new model: the Translated Strategic Alignment Model (TSAM). We adopt a grounded theory approach, while studying three corporations. We then extend our research to other corporations through a Delphi method with five experts (IS consultants). The model of strategic alignment that we propose in...

As the number of new products developed by new technologies has increased, the importance of the commercialization of new technology products has become crucial to manufactures in the successful delivery of valuable new products and services. This study classified success factors for commercialization of new products and analyzed which factors should be primarily considered. Based on the litera...

We investigate the evolution and state of the art of augmented reality games in order to develop a classification. In research, games are one of the fewest considered application areas of augmented reality. Relevant works often use a hands-on approach or look at isolated phenomena and form an inconsistent field of study. We use insights from a comprehensive literature review and an application ...