In many laboratories, microscopy still remains the cornerstone of parasitological diagnostics and provides an epidemiological assessment parasite burden. High-quality diagnostic service includes participation in external quality assurance (EQA) scheme to help measure service. This presentation will review laboratories' performance liquid EQA programs offered by RCPAQAP. Results for different st...

services require high involvement of consumer in consumption process. when consumers experience a service, their evaluation of service quality will change. the propose of current study is to provide a conceptual model for measuring hardware and software quality of banking services in the context of iran’s banking industry. current study is descriptive-applicable one in which has been done by a ...

CONFLICT OF INTEREST NONE DECLARED. INTRODUCTION Agency for healthcare quality and accreditation in Federation of Bosnia and Herzegovina (AKAZ) is authorized body in the field of healthcare quality and safety improvement and accreditation of healthcare institutions. Beside accreditation standards for hospitals and primary health care centers, AKAZ has also developed accreditation standards fo...

in today's competitive environment, branding is considered as a mechanism to help businesses in order to achieve competitive advantages. due to perceived service quality, business image and customer trust, branding, as an important concept in the sports marketing, is created for organizations. the aim of this study was to investigate the relationship between perceived service quality and c...

nowadays employees in public service organizations have important roles in realizing the goals of organizations and particularly their service quality. one type of organizations in which service quality has very important role, are hospitals which are in contact with a large number of patients and their relatives. the previous researches have shown that organizations service quality is affected...

A mathematical structure is developed with the aim of analysing the time evolution of the quality of a composite system such as a medical service inside an hospital. The approach belongs to the so-called Generalized Kinetic Theory, and consists of a set of balanced statistical equations on the probability distribution functions of the system populations over a state variable that represents the...

current research examines the impact of perceived justice (including distributive justice, procedural justice and interactional justice) on perceived service quality and customer behavioral intentions (including word of mouth, trust and revisit intention).statistical sample comprises 120 customers of iran insurance company in shiraz holding automobile insurance and have record of visiting the c...

The providers of IT services are under constant pressure to reduce cost and improve the quality of the services they provide. Customers and service providers have the choice of which internal service delivery team or external service provider they assign to parts of a service process. The delivery of a service is therefore the responsibility of more than one provider's organization. These proce...