Compassion is the ability to be sympathetic along with the desire to remedy distress and offer help. The art and science of nursing speaks to the need of having compassion toward those nurses serve, especially when different from the nurse. This article examines the concept of service-learning as a teaching strategy and way of developing compassion in today's nursing students.

Thirty nursing auxiliaries at a Brazilian hospital were trained in intramuscular injection at the ventrogluteal site in a lecture delivered by videoconference (over an IP connection at up to 512 kbit/s). Participants were able thereafter to practise on the same manikins used for demonstration during the lecture, until they felt confident in carrying out the procedure. They then completed an eva...

The Mental Treatment Act of 1930, in addition to creating voluntary status for patients entering a psychiatric hospital for treatment and care, provided for the setting up of out-patient clinics at which such cases could be seen and properly assessed by a Pyschiatrist before hospitalisation was decided upon. The Act, as a whole, was an enlightened and forward looking piece of legislation and in...

Living with a congenital heart condition can require a daunting and uncertain patient journey during which the support of a specialist nursing service is vital. A descriptive, cross-sectional evaluation completed over two years, utilised a postal questionnaire to investigate patient’s satisfaction with aspects of service. Qualitative responses to open questions on satisfaction with emotional su...

This paper documents the resilience of medical and nursing profession-based subcultures and the extent of the differences between them. Against this background, we assess the capacity and willingness of medical and nursing managers to promote changes that will extend the accountability of clinicians and engender more evidence-based, financially driven and output-oriented approaches to service d...

OBJECTIVE To analyze patient satisfaction with nursing care received at a hospital emergency service. METHODOLOGY This is a quantitative, descriptive, cross-sectional study. The sample was composed by 250 patients over 18 years old who used an emergency service in the south region of Brazil. Data were collected using an identification form and the Patient Satisfaction Instrument. RESULTS Re...

In an unprecedented and surprising move, one of the world’s great icons has been summarily knocked from her pedestal. Florence Nightingale, long considered the founder of modern nursing, was ditched by a group of British nurses. In 1999, delegates at the annual conference of Unison, Britain’s largest trade union representing nurses and other public service workers, unanimously declared that nur...

One of the central issues in service engineering is how to understand human behavior for service quality control (QC). In this paper, we first briefly explain behavior measurement of employees and the visualization by using mixed-reality information sharing technologies. Next, we introduce several case examples of the applications in actual service fields such as a Japanese restaurant, nursing ...

Objective Measure absenteeism among nurses and nursing technicians/aides in three hospitals and explore possible management decisions by nursing managers to deal with it. Method Quantitative, qualitative study. In the qualitative stage, monthly rates, annual average and overall rates of absenteeism were measured among nurses and nursing technicians/aides from 12 service units in the hospitals, ...

Introduction What is `safeguarding'? The Victoria Climbie inquiry Nursing evidence to the inquiry Inquiry recommendations The Government response National Service Frameworks A safeguarding guide for nurses and midwives The universality of nursing and midwifery Professional accountability Core attributes The scale of the problem Underpinning philosophy Outline of the remaining chapters Messages...