Electronic services provided by governmental organizations, here referred to as public eservices, are frequently discussed in the e-government literature. There is, however, little consensus on the meaning of the concepts used to describe and discuss these e-services, and hence, the literature is full of synonymous terms and concepts. This paper is conceptual and presents efforts to understand ...

The digital world has entered governments and public sector institutions. In that context, public e-services have been gaining increasing importance in recent years. However, will everything end up being digital in the future? This article investigates the preferences of citizens and business users to adopt different public services electronically and via further offline channels. Data of 500 c...

We explore the effect of consumer education on the likelihood of increasing the behavioural intention to use e-government services in Lebanon in the context of initial learning experience. E-government refers to the use of information and communication technology to improve public administration. The adoption of e-government systems by end users has remained below expectations and the efforts o...

The extant literature on management of e-Government projects discusses success factors in detail. However, it is observed that the contingency aspects of management of these projects have not been given sufficient attention. The classification of e-Government projects based on specific project attributes is an area where the current understanding is rather inadequate. The relationship between c...

In recent years, a number of developing countries have launched e-government programs, and several development agencies and governments have identified e-government implementation as a key policy priority. Driven by the success of a few projects in improving delivery of services to citizens and businesses, an increasing number of governments are making ICT investments in the public sector. Whil...

E-government service delivery performance has been discussed in literature as a way governments use information technologies (IT) to deliver valuable services to their citizens at a lower cost. This article examines the effectiveness of Web site-supported Balanced Scorecard’s four dimensions (innovation and learning, internal process, veteran value proposition, and financial) in improving e-gov...

Many surveys and studies to date have pointed out that there is a considerable gap between expressed interest from potential users and the actual use of e-government information and services. However, the factors influencing that gap have not yet been fully explained and understood. This paper therefore investigates the real driving forces concerning the ‘demand’ side of egovernment and the tak...