This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one citizen orientation using authentication, profiling and customization techniques. The percentage of Dutch municipalities offering services through personalized electro...

An electronic ticket is a contract, in digital format, between the user and the service provider, and reduces both economic costs and time in many services such as air travel industries or public transport. However, the electronic ticket security has to be strongly guaranteed, as well as the privacy of their users. We present an electronic ticketing system that considers these security requirem...

With the moving development of networks, especially Internet of Things, electronic identity administration in cyberspace is becoming more and more important. And personal identity management in cyberspace associated with individuals in reality has been one significant and urgent task for the further development of information construction in China. So this paper presents a RFID-based electronic...

Originally established to merely publish electronic theses and dissertations (ETDs) as well as postdoctoral theses, the edoc server at Humboldt University Berlin (http://edoc.hu-berlin.de/) has become the service platform for scholarly publications of all types. It is an integral part of the university’s information infrastructure which also contains a teaching management system, a virtual libr...

Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...

There are more than 123 million web netizens in China, but B2C electronic commerce is still moving at a slow pace, the main problem is that B2C website has not been customized for customercentric service. This paper intends to solve the problem that technology is not in tuned with customercentric service that focusing on the design of websites. This paper presents a customercentric service fram...

Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...