[email protected] ABSTRACT This paper addresses an important research area in digital government development: intelligent design of digital government Web portals, a primary means of realizing the core function of digital government – online government service delivery. In particular, we propose and study the eservice selection problem and introduce a web-mining based approach to e...

This paper offers an evaluation of e-government in Estonia, which is usually seen as the most outstanding exemplar in Central and Eastern Europe. The analysis incorporates both the public sector initiatives and developments in the private sector in contributing to the evolution of e-government. Private sector agents are seen as endogenous, not exogenous, in explaining the e-government performan...

Government e-services available to citizens represent one of the most frequent and critical points of contact between public administrations and citizens. In addition to common services such as id cards, permits, e-services represent the only practical way of providing incentives and support to specific classes of citizens. For this reason, discovery of e-services, rather than plain retrieval, ...

E-forms are central to the development of e-government, being a basic means for implementing most of the public services considered as required for local and central public administration authorities. In this paper, we present an object-oriented model for e-form-based administrative services, which spans the e-service lifecycle, including development, deployment and use by enterprises and citiz...

Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...

For dealing with electronic identities—especially in the area of eGovernment—several approaches have been developed and successfully deployed already. However, most of them lack of an adequate vehicle to express exhaustively all kinds of representation and authorization types with which we are faced in every day’s life. This is even more unsatisfying as, for instance, the European Union underta...

5645 | P a g e F e b r u a r y 2 4 , 2 0 1 5 Cultural Differences and Common Regional Challenges for e-Commerce in Asia-Pacific Region Agon Memeti, Gazmend Xhaferi Teaching Assistant – State University of Tetovo, Macedonia 1 [email protected] Teaching Assistant – State University of Tetovo, Macedonia 2 [email protected] ABSTRACT Taking in consideration that the rapid growth us...

We claim that local e-services benchmarking studies summarized in indexes do little to enhance city managers’ and academics’ understanding of actual e-government performance, or to improve the e-services offered by cities. We undertook a different benchmarking approach, focused on learning best practices among cities, in late 2008 and early 2009. A benchlearning methodology (BLM) was developed,...

In this paper we are applying inter-organizational concepts from the industrial/business network approach on empirical findings from an e-government case, in order to describe and better understand challenges in one-stop government e-service development. We analyze our case by using concepts that characterize an inter-organizational relationship in terms of its level of continuity, complexity, ...

In this paper we are applying inter-organizational concepts from the industrial/business network approach on empirical findings from an e-government case, in order to describe and better understand challenges in one-stop government e-service development. We analyze our case by using concepts that characterize an inter-organizational relationship in terms of its level of continuity, complexity, ...