In this paper we explore the idea that by combining different sources of information in a hospital environment, valuable e-services can be developed for reducing cost and improving quality of service. Companies, like Philips Medical Systems, may have a competitive advantage, because they have a large installed base which may provide valuable information already, and because they can change thei...

This paper presents a model of professional development through the participation in a virtual CoP. This model is rooted in a definition of professional development and of professional practice. The model is then used for analyzing the activity of a virtual CoP of tutors involved in a computersupported collaborative learning training. The analysis provides guidelines for developing online servi...

The growth of the Internet has been accompanied by the growth of Web services (e.g., e-commerce, e-health, etc.), leading to important provisions put in place to protect the privacy of Web service users. However, it is also important to be able to estimate the privacy protection capability of a Web service provider. Such estimates would benefit both users and providers. Users would benefit from...

In a world, where more and more businesses seem to trade in an online market, the supply of online services to supply the ever-growing demand could quickly reach its capacity limits. Online service providers may find themselves maxed out at peak operation levels during high-traffic timeslots but too little demand during low-traffic timeslots, although the latter is becoming less frequent. At th...

The increasing use of online channels for service delivery raises new challenges in service failure prevention. This work-in-progress paper reports on the first phase of an action-design research project to develop a service failure prevention methodology. In this paper we review the literature on online services, failure prevention and failure recovery and develop a theoretical framework for o...

An applied research for the incremental evolution of a service oriented architecture for local eGovernment portals has been developed. Our reference eGovernment environment, currently adopted by a hundred local public administrations in Veneto region, is a dual model with a G2C interface towards citizens and a complementary G2G interface for municipal government staff, both interconnected and s...

We describe how Semantic Web Service technology can be used for the provisión of personal e-banking online services. We describe two deployed applications: an overdraft notification service and a mortgage comparison service. The former accesses the bank accounts of a user as well as utility goods Web sites where invoicing information is stored and estimates whether the user will be in an overdr...

AbstrAct As the emergence of service-oriented architecture provides a major boost for e-commerce agility, the number of available Web services is rapidly increasing�� �o�ever, �hen there are a large rapidly increasing�� �o�ever, �hen there are a large increasing�� �o�ever, �hen there are a large number of Web services available and no single Web service satisfies the given re�uest�� one has giv...

This paper assesses the role of e-government service quality in the creation of public value from the citizen perspective. By assessing the added value of e-government services through a public value lens we aim to explore more deeply how e-government service quality impacts on public value creation. We propose a conceptual framework based on the theoretical perspectives of public value and e-s...