abstract: background: depending on the importance of a good performance appraisal system to achieve organizational strategies, balanced scorecard technique provides a comprehensive foundation for interpreting and translating organization’s vision and strategy in a set of performance measures by regarding an overall view of organization in four perspectives included customer, internal processes,...

organizational performance is a complex issue given that performance is a multifaceted phenomenon whose components may have distinct managerial priorities and may even be mutually inconsistent. recently, the balanced scorecard approach (bsc), as an effective multi-criteria evaluation concept received much attention in organizational performance measurement. although the bsc conceptual framework...

data envelopment analysis (dea) and balanced scorecard (bsc) are two well-known approaches for measuring performance of decision making units (dmus). bsc is especially applied with quality measures, whereas, when the quantity measures are used to evaluate, dea is more appropriate. in the real-world, dmus usually have complex structures such as network structures. one of the well-known network s...