This research aims to analyze the effect of Self-Service Technology on customer satisfaction digital service users at Indonesia Islamic Bank especially BSI KCP Kisaran. Kisaran consists Automatic Teller Machine (ATM), internet banking, and mobile banking. also how is influence these three SST facilities simultaneously satisfaction. uses a quantitative approach with multiple linear regression an...

Online service quality is one of the key determinants of the success of online retailers. This exploratory study revealed some important findings about online service quality. First, the study identified six key online retailing service quality dimensions as perceived by online customers: reliable/prompt responses, access, ease of use, attentiveness, security, and credibility. Second, of the si...

Customer Relationship Management (CRM) is a management approach that places customers in process and implementation of the company's marketing strategy. The focus CRM Medan City library customers. What needed by customers, how to get used them, can maintain good relations with users, all collected provides satisfaction for users end everything able tailor users’ library. this study qualitative ...

bancassurance as selling insurance product consider the banksas an example of cross selling to customer from financial institutionsviewpoint and, on the other hand, cross buying by customers. regardingincreased competition, creating a financial supermarket to provide allfinancial services to customers is strongly growing. in this context, first itis necessary to identify factors affecting custo...

1 All well reputed organizations know that the key to success lies in their customers. Hence in today’s world, the companies who do not provide value to their customers bring an opportunity for the competitors to jump in and steal these customers. Same rule applies in Telecommunication sector hence this research focuses on finding the impact of service quality, customer satisfaction and loyalty...

It is essential in the hospitality and tourism industries to meet gastronomic expectations of travelers. The purpose this study investigate impact customer perceived value on loyalty satisfaction, experience quality satisfaction loyalty. Survey questionnaires were delivered 201 participants Tangerang City. design sample used was nonprobability sampling with a technique purposive criteria that y...

The Internet transformed a large number of industries, resulting in various e-commerce business models. An industry that has experienced a particularly large impact is tourism. Although numerous travel agencies offer their services online, the question about the design of online vis-à-vis offline distribution channels continues to persist. This research investigates the value creation for custo...