Understanding consumer behaviour is of vital importance to consumer oriented e-business models today. In this paper we study the relationships between consumer perceptions of risk and trust and the attitude towards purchasing at a consumer-to-consumer electronic marketplace. Typical for electronic marketplace settings is that consumer behaviour is subject to perceptions of the selling party as ...

Facilities Management (FM) processes are those extending over different functions and having customers as well as suppliers, therefore the FM organisational perspective should focus on the core and critical FM processes. In contrast to functional definitions, a process perspective in FM is clearly focusing on the tasks and activities that are taking place in the FM organisation. The emphasis sh...

In last few decades large technology development raised various new needs. Financial sector has also no exception. People are approaching all over the world to fulfill there dreams. Any sector needs to understand changing need of customer. In order to satisfy financial need for customer banks are taking help of new technology such as internet. Only problem remain is of security. The aim of this...

I examine oligopolistic competition for time inconsistent consumers. The two cases of investment (health clubs) and leisure goods (credit cards) have different implications for strategy. For leisure goods the firms offer introductory rates at the fully rational consumer level, but consumers end up paying higher fixed rates later. In the limit, the markups go to zero. For investment goods there ...

The effectiveness of increased customer involvement in services selling is to a large extent dependent on the knowledge, expertise, and trust of customers. Successful consultants, therefore, need to be aware of the dynamic relationships between customer education, expertise, and service quality in driving customer trust. To test this notion, we use data collected from 1268 clients of a global f...

Most extant research focused on the attractiveness of online games, but paid scant attention to the sources of customer dissatisfaction with online games. Thus, this study investigates the sources of customer dissatisfaction (dissatisfiers) with online games. From an online survey, this study identified five factors as the sources of customer dissatisfaction: (1) the deceptive behavior of other...

Companies are not going to invest into the development of innovative applications or services unless these can be charged for appropriately. Thus, the existence of standardized and widely accepted mobile payment procedures is crucial for successful business-to-customer mobile commerce. The acceptance of mobile payment procedures depends on costs, security and convenience issues. For the latter,...

Models of household consumption used to estimate the relative needs of people living in different family types need to take account of economies of household size, price-like substitution effects and the allocation of consumption among the individuals of the household. No existing estimation method tackles all three of these issues in a simultaneous and transparent fashion. Partly because of th...

Successful innovation is a key to business growth. In the realm of technological development, innovation processes have been transformed into various forms, like open innovation, crowdsourcing innovation, or collaborative innovation. This research would like to focus on open innovation processes to reach out to the common stakeholders in the entrepreneurship system through small and medium ente...

It is intensively discussed in both science and practice how data quality (DQ) can be assured and improved. The growing relevance of DQ has revealed the need for adequate metrics because quantifying DQ is essential for planning quality measures in an economic manner. This paper analyses how DQ can be quantified with respect to the DQ dimension timeliness. Based on an existing approach, we desig...