One of the strategies a company uses to retain its customers is Customer Relationship Management (CRM). CRM manages interactions and supports business build mutually beneficial relationships between companies customers. The utilization information technology, such as data mining used manage data, critical in order be able find out patterns made by when processing transactions. Clustering techni...

We first describe how to “fuzzify” the estimated binary columns to create a [0,1]-valued column. Werefer to this [0,1] -valued column as the soft segmentation column of the noisy spectrogram column.Similarly to the collection of soft segmentation columns as the soft segmentation image, or simply asthe soft segmentation. The band-dependent posterior probability that the hard segmentation columnv...

Organizations are now fully embracing ideas such as customer success, loyalty, experience management and satisfaction. The application of these concepts must be based on three pillars technology, process people, to ensure that the organization ultimately has satisfied, loyal successful customers. In today's competitive environment, in all sectors, gaining great services aviation industry can pr...

Changes in people's transaction behavior using the internet resulted exponential growth of e-commerce. With digital shopping transactions, it is difficult to predict customer segments and patterns traditional mathematical models. Timely identification emerging trends from large volumes data plays a major role business processes decision making. This different previous research works that apply ...

Years after the publication of our work on analysis customer loyalty concepts (Montinaro & Sciascia, 2011), I still dwell these aspects, taking up a paper that we did not publish in those years and which attempted to describe an application example integration.
 
 Market share relative price are two indicators businesses often use measure their market success. In this study pr...