The development of Customer Relationship Management (CRM) capabilities by incrementally sourcing and combining “best of breed” services from different providers is a key lever for reducing implementation risks and costs linked to CRM projects. Central to a “best of breed” and incremental CRM implementation strategy is the unbundling of CRM functionality into a portfolio of services that can be ...

As a supplementary strategy for Mass Customisation (MC) in Customer Relationship Management (CRM) we propose an active approach to E-Commerce, the so called Push Concepts, where the supplier assumes the control during interactions with the customers. In this article we firstly describe the nature, the concepts and technical implementations of Push Principles in a meta-framework. After a short d...

Cremophor EL (CRM) is a non-ionic amphipathic emulsifier which has been used as a parenteral vehicle for many hydrophobic drugs. At concentrations above 0.4 mg ml-1, CRM alters lipoproteins so as to reduce their electrophoretic mobility; high density lipoprotein (HDL) is somewhat more sensitive than low density lipoprotein (LDL) in this regard. The same phenomenon was observed with Triton X-100...

A cyclotron-resonance maser (CRM) is implemented in a periodic quadrupole waveguide. The device oscillates at the fundamental and high harmonics of the cyclotron frequency. This CRM employs a tenuous low-energy electron beam ( approximately 10 keV, 0.2 A). The periodic structure consists of an array of disks along the quadrupole transmission line, hence it combines both azimuthal and axial peri...

The multibeam cyclotron-resonance maser ~CRM! array is a new concept for compact, high-power CRM devices operating at low voltages. The CRM array studied in this paper employs low-energy electron beams, which are propagating in coupled channels in a two-dimensional periodic waveguide. A static magnetic field spirals the electrons in synchronism with a spatial harmonic of the electromagnetic wav...

As the market competition becomes keen, constructing a customer relationship management system is coming to the front for winning over new customers, developing service and products for customer satisfaction and retaining existing customers. However, decisions for CRM implementation have been hampered by inconsistency between information technology and marketing strategies, and the lack of conc...

This paper proposes a framework for understanding the benefits of CRM systems. Analysis of multiple case studies is used to validate and extend the framework. The framework will provide practitioners with a means of defining objectives for CRM projects and for conducting post-implementation reviews. It will also provide academics with a systematic approach to exploring CRM system benefits.

CRM literature has considered the role of relationship quality (satisfaction, trust and commitment), but its respective effects on relationship maintenance (retention) and relationship development (cross-buying) are unnoticed. This research proposes an integrated model of CRM and investigates its impact on relationship quality, relationship maintenance, and relationship development. Specificall...

BACKGROUND Few psychosocial interventions have been developed in China that are suitable for use in the community. AIMS To evaluate the effectiveness of the Chinese version of the Community Re-Entry Module (CRM; a module of a standardised, structured social skills training programme devised at the University of California, Los Angeles) for patients with schizophrenia compared with standard gr...