Customer relationship management is of high importance as it strengthens customer satisfaction. Providing consistent service cultivates retention and brand loyalty. This paper examines a new customer-oriented routing problem, the Consistent Vehicle Routing Problem with heterogeneous fleet. The objective to create cost-efficient plans, utilising fixed fleet vehicles operational characteristics, ...

This paper proposes a dynamic vehicle routing problem (DVRP) model with fuzzy customer responses and suggests optimal strategies. Most DVRP studies have focused on how to create new route upon the occurrence of situations such as unexpected demands. However, received little attention. When pop-up demand is added one planned routes, service for some optimally demands may be delayed. Customers fi...

In pickup and delivery problems vehicles have to transport loads from origins to destinations without transshipment at intermediate locations In this paper we discuss several characteristics that distinguish them from standard vehicle routing problems and present a survey of the problem types and solution methods found in

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today, one of the new technologies in the modern era is vehicular ad-hoc network which has takenenormous attention in the recent years. because of rapid topology changing and frequent disconnectionmakes it difficult to design an efficient routing protocol for routing data between vehicles, called v2v orvehicle to vehicle communication and vehicle to roadside infrastructure, called v2i. designin...