Public services delivered by hospitals, schools, courts, or government administrations affect the lives of many and serve as points where people directly interact with public institutions governments. Satisfaction is widely used to measure performance from a citizens’ perspective. Although satisfaction may reflect different aspects – such access, affordability, courtesy timeliness it can provid...

In this paper we describe a system, BOOLE, that generates the boundary representations (B-reps) of solids given as a CSG expression in the form of trimmed B ezier patches. The systemmakes use of techniques from computational geometry, numerical linear algebra and symbolic computation to generate the B-reps. Given two solids, the system rst computes the intersection curve between the two solids ...

BACKGROUND The goal of this study was to identify aspects of care (predictors) that can most easily be modified to produce an improvement in the score of patients' overall evaluations of the quality of care received. PATIENTS AND METHODS Our sample consisted of 2247 cancer patients hospitalized in Ontario acute care hospitals in 1999/2000. We sought predictors of patients' overall perceptions...

In order to define priorities for improvement of the Occupational Hygiene Service, Institute for Occupational Health, Tel Aviv University, consumer satisfaction was evaluated by postal questionnaire. The questionnaire covered items on service accessibility and quality, including staff courtesy and respect for the consumer, cost, satisfaction with the service in general over time, and satisfacti...

Sex and age differences are particularly pronounced in car accidents. Current psychological research is exploring the relationship between risky driving and compliance with sex stereotypes, notably conformity with social expectations concerning masculinity. Some studies have already shown that sex stereotypes associated with driving (SSAD) may influence driving behaviors. The aim of this resear...

The authors examined the impact of race/ethnicity on responses to the Everyday Discrimination Scale, one of the most widely used discrimination scales in epidemiologic and public health research. Participants were 3,295 middle-aged US women (African-American, Caucasian, Chinese, Hispanic, and Japanese) from the Study of Women's Health Across the Nation (SWAN) baseline examination (1996-1997). M...

Although perceived organizational support (POS) and organizational citizenship behaviors (OCBs) have long received research attention, little is known of the effects of POS and OCBs in the IS usage context, specifically in the context of enterprise resource planning (ERP) continuance. In this study, the authors integrate three research streams, including POS, OCBs, and ERP continuance intention...