introduction: efficient use of information systems in provision of health services is very important for achieving efficiency, effectiveness and service quality. in this study the various aspects of clinical information systems implementation and estimate of one of main users' knowledge about these systems in hospitals was investigated. methods: this study was conducted in two-stages: in the fi...

This paper aimed at examining the role of various interactive technologies in aiding Electronic Customer Knowledge Management Systems (E-CKMS). The development of E-CKMS encounters several challenges including trust and knowledge hoarding, and comparative studies that evaluate the potential of interactive technologies are lacking. Therefore, an investigation was carried out to uncover this pote...

Purpose – The purpose of this paper is to present a study of knowledge management understanding and usage in small and medium knowledge-intensive enterprises. Design/methodology/approach – The study has taken an interpretative approach, using two knowledge-intensive South ISFAHAN (Iran) companies as case studies, both of which are characterized by the need to process and use knowledge on a dail...

In present study, effects of knowledge management on the customer relationship management is studied. Study technique is descriptive and survey. To test the study hypotheses firstly a questionnaire with 30 items was designed and applied to 80 managers survivor and directors of various parts of Hormozgan oil company. Then achieved information's were categorized in excel and their statistical pro...

Clinical incident in general practice can be potentially harmful, costly and even fatal. Studies in general practice in Australia have shown that over three quarter of these incidents are preventable [Bhasale et. al. 1998]. We describe in this paper a holistic model which amalgamates three knowledge management methodologies (ontological, rulebased, and causal) and case based reasoning to provid...

This paper presents a research in progress on the use of knowledge engineering and knowledge management techniques for the development of a strategic approach for the transfer of professional know-how. This transfer is based on the design of devices for sharing and learning clearly identified knowledge in the oil industry domains. This work is based on a pilot study which was carried out in the...

This paper reviews the document concept and compares analogue and digital documents. It introduces knowledge models as a superset of documents and explains the benefits of using knowledge models in Personal Knowledge Management (PKM).