In today's fast changing digital environment where global communications transcend national boundaries, and where digital products are sold on international markets, the development of digital rights management (DRM) in order to protect digital assets is becoming an increasingly important global issue, and is emerging as a formidable new challenge since the different national laws, policies and...

The introduction of Operational Excellence in the Maastricht University Medical Center (MUMC+) has been the first of its kind and scale for a university hospital. The policy makers of the MUMC+ have combined different elements from various other business, management, and healthcare philosophies and frameworks into a unique mix. This paper summarizes the journey of developing this system and its...

Supply chain excellence has a real huge impact on business strategy. Building supply chains (SCs) as flexible system represents one of the most exciting opportunities to create value. This requires integrated decision making amongst autonomous chain partners with effective decision knowledge sharing among them. The key to success lies in knowing which decision has more impact on the supply chai...

Background A model of quality management called Strategic Collaborative Quality Management (SCQM) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a Delphi study on healthcare quality management experts. The purpose of this stu...

Describes the aims, reasons for development, key features, and uniqueness of an on-line Benchmarking and Performance Improvement Resource. The paper begins by describing the historical context within which the website has been developed. It describes the growth in the use of business excellence, benchmarking and performance measurement, and how these improvement approaches are related to each o...

This paper reports a survey and case study research outcomes on the application of Data Envelopment Analysis (DEA) to the ranking method of European Foundation for Quality Management (EFQM) Business Excellence Model in Iran’s Automotive Industry and improving benchmarking process after assessment. Following the global trend, the Iranian industry leaders have introduced the EFQM practice to thei...

Our study uses a number of fundamental provisions modern economics to ensure business excellence enterprises, as well used mathematical methods based on the use integrated indicators in direction of: leadership scientific and technical cooperation, strategy people knowledge, partnership resources that matter, processes, products services, research results, customer community society vision. The...