Customer intimacy is a relationship between a company and its customer, where the company collects information to better understand and serve the customer. Many online companies want to establish this relationship, and if successfully formed, it is expected that customer loyalty will increase, resulting in increased revenue for the company. However, the desire of the company to collect intimate...

This study examines the relationship between hotel customer loyalty and service quality, value, trust, satisfaction. It aims to validate a previously unidentified theoretical model in Indonesian hospitality industry. employs quantitative approach. First, survey was distributed 181 guests of four-star hotels Jakarta. Information regarding satisfaction gathered through surveys. Then, PLS-SEM util...

In this paper we propose an approach to enhance the adaptivity of an existing Website by plugging on top of it (“epiphyte approach”) a recommender system that displays additional tips and functionalities in a separate window. The recommender system analyzes the way the user browses through the Website according to predefined prototypical ways of using the Website (“models of use”) and then prop...

This demo introduces a suite of web-based English lexical knowledge resources, called StringNet and StringNet Navigator (http://nav.stringnet.org), designed to provide access to the immense territory of multiword expressions that falls between what the lexical entries encode in lexicons on the one hand and what productive grammar rules cover on the other. StringNet’s content consists of 1.6 bil...

In this paper we present the out-of-core multi-frontal direct solver algorithm for multi-physics problems. The solver is based on the binary elimination tree, with number of leaves equal to the number of finite elements. The solver browses the elimination tree in the post-order, eliminates fully assembled degrees of freedom and merges resulting Schur complement matrices. The solver is intended ...

Due to the size of the web and its dynamic nature, building an efficient search mechanism is incredibly necessary. A huge range of web content is regularly being added each day, and information is continually changing. Search engines are used to extract valuable info from the web. Web crawlers are the principal part of search engine. It's a computer program or software that browses the World Wi...

The main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. The customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. The findings of the study has direct practical relevance for the bank...

The article aim is to investigate how Customer Knowledge Processes used in practice by Jordanian banks to achieve customer knowledge expansion. The empirical study is based on a sample of the data collected from 165 respondents, drawn randomly from six banks. The results show that the seven selected factors (Customer Knowledge Codification, Customer Knowledge Representation, Customer Knowledge ...

This study extends the existing satisfaction–trust–loyalty paradigm to investigate how customers’ affectionate ties with firms (customer–firm affection)—in particular, the components of intimacy and passion—affect customer loyalty in services. In a bilevel model, the authors consider customer–staff and customer–firm interactions in parallel. Through a netnography study and survey research in tw...