Evaluation is an integral component of quality improvement and there is much to be learned from the evaluation of small scale quality improvement initiatives at a local level. This type of evaluation is useful for a number of different reasons including monitoring the impact of local projects, identifying and dealing with issues as they arise within a project, comparing local projects to draw l...

Engineering and construction project information platforms (ECPIP) for architectural, engineering, and construction (AEC) projects need to support both, project and product management and they need to be highly adaptable to the unique cultures prevailing on different AEC projects. Furthermore, due to the temporal character of projects there is little time to routinize processes around ECPIPs an...

Business Process Reengineering (BPR) is an essential tool before an information system project implementation. Enterprise Resource Planning (ERP) projects definitely require the standardization and fixation of business processes from customer order to shipment. Therefore, ERP implementations are well proven to be coupled with BPR, although the extend and timing of BPR with respect to ERP implem...

Evaluation is an integral component of quality improvement and there is much to be learned from the evaluation of small scale quality improvement initiatives at a local level. This type of evaluation is useful for a number of different reasons including monitoring the impact of local projects, identifying and dealing with issues as they arise within a project, comparing local projects to draw l...

Despite enormous potential to use web technology at the front-end of retail banking and the advent of mature respective development methodologies, the degree of web technology use in this banking sector is still low. In particular, this applies to lending which is the core of banking. In this paper we argue that there is a gap between the available conceptual means for employing web technology ...

Numerous information technology (IT)-based innovations from automated teller machines to electronic banking have already changed the customer-bank-interaction. Banks learned that these innovations require close integration with the existing channels, processes and systems in the front as well as in the backend. In view of a still dynamic pace of technological evolution, this research provides a...