We consider queueing systems where a finite number of customers arrive over time to a service system, consisting of either a single or multiple servers. The arrival of customers is driven by appointments, with a scheduled appointment time associated with each customer. However, customers are not necessarily punctual and may arrive either earlier or later than their scheduled appointment times. ...

This study investigates appointment systems (AS), as combinations of access rules and appointmentscheduling rules, explicitly designed for dealing with walk-in seasonality. In terms of ‘access rules’, strategies are tested for adjusting capacity through intra-week, or monthly seasonality of walk-ins, or their combined effects. In terms of ‘appointment rules’, strategies are tested to determine ...

Purpose: To study the experiences of adults who use augmentative and alternative communication (AAC) systems and methods when interacting with medical providers, specifically primary care providers. Method: Individual face-to-face interviews were conducted with 12 participants, four of whom also participated in an online focus group. Diagnoses of the participants included cerebral palsy, undiff...

In this paper optimal outpatient appointment scheduling is studied. A local search procedure is derived that converges to the optimal schedule with a weighted average of expected waiting times of patients, idle time of the doctor and tardiness (lateness) as objective. No-shows are allowed to happen. For certain combinations of parameters the well-known Bailey-Welch rule is found to be the optim...

The SPEAKER pro tempore. Without objection, and pursuant to clause 5(a)(4)(A) of rule X, the Chair announces that the Speaker named the following Members of the House to be available to serve on investigation subcommittees of the Committee on Standards of Official Conduct for the 107th Congress: Mr. GEKAS of Pennsylvania; Mr. CHABOT of Ohio; Mr. LATOURETTE of Ohio; Mr. SHADEGG of Arizona; Mr. W...

Booking an appointment online has grown in popularity over the past few years. Many different types of businesses use some type of Web-based online appointment management system to help make the appointments setting process more streamlined. An online appointment management system allows students to register and book appointments with their advisers. This paper gives details of the development ...