This paper examines the airline industry to develop a synergy model in internal and external suppliers for Asian airlines industry. An extensive literature review is conducted to present a synergy model to develop Asian airline competitiveness, safety and service quality. The literature review is highlighted to seek the relationships between internal marketing and internal service quality and i...

OBJECTIVE We sought to convey lessons learned by the Centers for Disease Control and Prevention's (CDC's) Prevention Research Centers (PRCs) about the value and challenges of private-sector alliances resulting in innovative health promotion strategies. Several PRCs based in a variety of workplace and community settings contributed. METHODS We conducted interviews with principal investigators,...

A specter is haunting America’s airline industry: It’s the ghost of Eastern Airlines. Once one of America’s largest carriers, Eastern went out of business in 1991 following a prolonged, crippling and acrimonious strike. The episode was a nadir for labor relations in the airline industry. Even if things are not quite as bad now as then, serious problems are weakening America’s major airlines—and...

In today’s competitive climate, customer relationship management (CRM) has become an essential component in airline business strategies. CRM in the airline industry would be based on analyzing customer data in order to understand preferences and behavior. In this paper, we apply data mining techniques to real airline frequent flyer data in order to derive CRM recommendations and strategies. Clu...

We analyze the interaction of …rm product quality and pricing decisions with …nancial distress and bankruptcy in the airline industry. We consider an airline’s choice of quality and price as dynamic decisions that trade o¤ current cash ‡ows for future revenue. We examine how airline mishandled baggage, on-time performance and pricing are related to …nancial distress and bankruptcy, controlling ...

Airline crew rostering is the assignment problem of crew members to planned rotations/pairings for certain month. Airline companies have the monthly task of constructing personalized monthly schedules (roster) for crew members. This problem increased more and more complex and difficult while the aspirations/criterias grew to assess the quality of roster and the constraints increased excessively...

Airline crew rostering is the assignment problem of crew members to planned rotations/pairings for certain month. Airline companies have the monthly task of constructing personalized monthly schedules (roster) for crew members. This problem became more complex and difficult while the aspirations/criterias to assess the quality of roster grew and the constraints increased excessively. This paper...

Information Communication Technologies (ICTs) have revolutionised the entire business world. The airline industry in particular has fostered a dependency on technology for their operational and strategic management. Airlines were early adopters of ICTs and have a long history of technological innovation, in comparison to many other travel and tourism businesses. This paper discusses comprehensi...

Revenue management has been successfully implemented in the airline industry since the deregulation in 1978. There have been very few comprehensive, rigorous studies of its practices and impact, however. In this paper we examine how revenue management practices affect airline performances such as loadfactor and revenue, and how revenue management practices are implemented in different market st...

This paper provides a better understanding of the impact of e-quality on customer satisfaction which leads to the retention of loyal customers to airline e-ticketing websites. In this paper website quality is divided into three levels including: “website performance”, “website information” and “website online service”. Three sets of E-SERVQUAL criteria are chosen following a review of prior air...