Unlike previous behavior management research, this study used a quasi-experimental, control group design to examine the impact of financial and nonfinancial incentives on business-unit (21 stores in a fast-food franchise corporation) outcomes (profit, customer service, and employee turnover) over time. The results showed that both types of incentives had a significant impact on all measured out...

Department of Management & Marketing King Fahd University of Petroleum & Minerals Dhahran 31261, Saudi Arabia Abstract. Existing streams of literature are integrated to propose a conceptual framework that highlights the antecedents of relationship marketing on customer loyalty and its outcomes. The framework aims to provide insights into the underpinnings of relationship marketing. The proposed...

Abstract Many government agencies operate with fewer personnel than they need to perform effectively. Yet little research has explored how might allocate their so as maximize performance the have. I address this gap through a study of Brazil's federal protected areas agency, which manages world's third largest system conservation areas. Based on 66 interviews and econometric analyses covering 3...

tabriz petrochemical complex is located in northwest of iran and west of tabriz oil refinery and mostly produces raw plastics. in this study the implementation of reduction of hazardous waste contact in this complex with special emphasis on personal protective equipment (ppe) is discussed. accordingly different hazards threatening personnel, indoor and outdoor environment were determined. in or...

objectives : the present study was designed to investigate the possible relationship between job stress and mental health in a group of hospital employees of shiraz university of medical sciences. method: three hundred and ninety-seven employees (150 administrative and 247 medical staff) were selected randomly through stratified random sampling. they were requested to answer the general health ...

The purpose of the article is analysis current trends in development communications and informatization sector Ukraine; consumer behavior clients companies; human capital theories results customer surveys identification companies’ personnel areas; components client-oriented model professional competence personnel. Practical output consist a program personnel, which has been tested 5 companies i...

background health care worker's (hcw) mobile phones are one of the most important vehicles which transfer nosocomial infection agents. the aim of this study was identification of bacteria existing on hcw's mobile phones in three jundishapur university teaching hospitals in ahvaz. it was in two groups: clinical and administrative staff. material and methods samples were collected from 170 hcw's ...