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The long-term strategy of the academic library community needs to focus on improved cost effectiveness rather than becoming preoccupied with the short-term effects of budget reductions. Fortunately, the rise of consortia and the maturing of the automation environment provide a conducive environment for substantial gains in the cost-benefi t ratio over a wide range of library services. Examples ...

Planning a new health sciences library at the beginning of the twenty-first century is a tremendous challenge. Technology has radically changed the way libraries function in an academic environment and the services they provide. Some individuals question whether the library as place will continue to exist as information becomes increasingly available electronically. To understand how libraries ...

CrossRef, Google Scholar, Global Impact Factor, Genamics, Index Copernicus, Directory of Open Access Journals, WorldCat, Electronic Journals Library (EZB), Universitätsbibliothek Leipzig, Hamburg University, UTS (University of Technology, Sydney): Library, International Society of Universal Research in Sciences (EyeSource), Journal Seeker, WZB, Socolar, BioRes, Indian Science, Jadoun Science, J...

COMPETITIVE providers; widely PRESSURES FROM DIFFERENT INFORMATION available information resources; rising costs of books, serials, and electronic resources; and emerging new technologies and services providing information to potential library users raise questions about the role of academic libraries in present times. There has been some deliberation about the necessity to better understand an...

Purpose – The purpose of this paper is to explore the nature of customer service in the academic library setting and ways in which its management can be best approached in the electronic environment. Design/methodology/approach – The study adopts a two-phase methodology. First is a content analysis of the literature on customer service in libraries, focusing on electronic services, to identify ...